Shipping policy

Last updated: July 31, 2026

Lumiero Life is operated by JP Commerce Group, LLC. This policy explains how NightSeal orders are processed, tracked, and delivered.

1. Processing

Orders are normally processed within 1–2 business days, excluding U.S. federal holidays. Processing time is separate from carrier transit time. You will receive an order confirmation and, after dispatch, a shipping confirmation with tracking when available.

2. Shipping charges

The shipping charge shown at checkout is the amount charged for the selected service. If checkout displays free standard shipping, no separate standard shipping fee is added to that order.

3. Estimated delivery and transit times

For U.S. orders, the total estimated delivery window is approximately 8–14 business days. This includes the 1–2 business-day processing period above and the 7–12 business-day transit estimate after dispatch.

Transit estimates begin after dispatch and are not guaranteed:

  • United States: approximately 7–12 business days in transit after dispatch.
  • Other supported destinations: approximately 10–25 business days in transit after dispatch, depending on the destination and service shown at checkout.

Carrier congestion, severe weather, customs, holidays, address issues, and other events outside our control can extend these estimates. We do not promise delivery by a specific date unless that promise is expressly shown for the selected service at checkout.

4. Tracking

Tracking can require 24–48 hours after dispatch to show movement. If your tracking has not updated for an unusual period or the estimated window has passed, email contact@lumierolife.com with your order number.

5. Addresses and delivery

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed; changes are not always possible after fulfillment begins. If a parcel is returned because of an incorrect address, refusal, or repeated failed delivery, we will contact you about available reshipment or refund options and any carrier charges that apply.

6. International orders

Where international delivery is offered, import duties, taxes, or customs fees may apply unless checkout states that they are included. These charges and customs procedures are controlled by the destination country.

7. Lost, damaged, or incorrect deliveries

If a parcel appears lost, arrives damaged, or contains the wrong item, contact us promptly. We may request photographs or carrier information to investigate and will provide an appropriate remedy when the issue is confirmed. Nothing in this policy limits rights that cannot be excluded under applicable law.

8. Contact

JP Commerce Group, LLC
d/b/a Lumiero Life
7345 W Sand Lake Rd, Ste 210 Office 1596
Orlando, FL 32819, United States
Email: contact@lumierolife.com