Refund policy
Last updated: July 30, 2026
Lumiero Life is operated by JP Commerce Group, LLC. We want you to have enough time to evaluate your NightSeal 3D Sleep Mask, so eligible purchases made directly through lumierolife.com are covered by our 60-day satisfaction guarantee.
1. Return window
You may request a return within 60 days after the tracking record shows delivery. Contact contact@lumierolife.com with your order number and reason for the request.
2. Return condition
Because NightSeal is a personal-use sleep accessory, it may be carefully tried on. To qualify for a change-of-mind return, it must be returned clean, dry, undamaged, not excessively used, and with the included accessories. Items that have been altered, deliberately damaged, improperly washed, or contaminated beyond reasonable inspection are not eligible unless a defect existed when delivered. These conditions do not limit rights that cannot be excluded under applicable law.
3. Damaged, defective, or incorrect items
Contact us promptly and, when relevant, include clear photographs of the issue. If we confirm that the item arrived damaged, defective, or incorrect, we will provide an appropriate replacement or refund and cover any required return shipping.
4. How returns work
Email us before sending an item so we can provide the correct return instructions and address. For a change-of-mind return, the customer is responsible for return shipping. We recommend a tracked service. Do not send returns to the address on a shipping label unless our support team confirms it.
5. Refunds
After the return is received and inspected, we normally communicate the decision within 3–5 business days. Approved refunds are issued to the original payment method. Financial institutions may require an additional 5–10 business days to post the credit. Original shipping charges, if any, are refundable only when required by law or when the return results from our error.
6. Bundles and quantity discounts
You may return one or more eligible items from a bundle. If only part of a discounted bundle is returned, the discount is recalculated according to the number of items retained and the prices displayed at the time of purchase; the refund is the remaining eligible balance. If all eligible items are returned, the eligible bundle purchase price is refunded.
7. Exchanges and cancellations
Exchange requests are subject to availability. Orders may be cancelled before fulfillment begins; contact us as soon as possible. Once an order has shipped, it follows the return process above.
8. Contact
JP Commerce Group, LLC
d/b/a Lumiero Life
7345 W Sand Lake Rd, Ste 210 Office 1596
Orlando, FL 32819, United States
Email: contact@lumierolife.com